Privacy Policy - Fun Arena App

Last updated: 07/07/2026

This policy explains how [ ("Fun Arena", "we", "us") collects and uses your personal data when you use the Fun Arena mobile app ("the App"). It applies to the App specifically; our website has its own policy.

We are the data controller for the personal data described here.

Contact: admin@funarena.co.uk
‍Address: 5 Dakota Business Park, Dakota Way, Burscough, L40 8AF
‍ICO registration: 11866506

1. Who this policy is for

The App is intended for use by adults (16+) to manage a Fun Arena membership: booking sessions, earning loyalty rewards, and receiving updates. It is not directed at children under 16.

2. The data we collect

Information you give us

• Account details: your name, email address, and password (your password is encrypted; we never see it in readable form).
• Your children's details, if you choose to add them: first name and date of birth, used only to provide birthday rewards. This is optional and entered by you as the parent or guardian.
• Any content you submit to us, such as a message or a screenshot you send for verification.

Information created as you use the App

• A member ID and referral code.
• Your loyalty points, tier, and rewards.
• Your booking and purchase history (received from our booking provider, Roller).

Information collected automatically

• A push notification token, so we can send you notifications (only if you enable them).
• A device advertising identifier (on Android, the Advertising ID; on iOS, the IDFA, only with your permission), used to measure app installs and advertising performance via Meta. See section 6.
• Diagnostic and crash data (via Sentry) to keep the App stable. We remove personal details such as email addresses from these reports.
• Basic usage and device information.

Payments: payments for bookings and gift cards are handled by our booking provider, Roller, and their payment processor. We do not collect or store your card details.

3. How we use your data and our lawful basis

What we doLawful basis (UK GDPR)Create and run your account, provide bookings and loyalty rewardsPerformance of a contractSend you service messages (e.g. verification codes, booking-related updates)Performance of a contractSend you marketing notifications and offersConsent (you can opt out any time)Measure advertising and app installsConsent (device tracking) / Legitimate interestsKeep the App secure, prevent fraud and abuse, and fix problemsLegitimate interestsComply with our legal obligationsLegal obligation

4. Who we share your data with

We use trusted service providers ("processors") to run the App. Each only receives the data it needs:

• Google Firebase (Google Ireland Ltd) — account authentication, database, and app infrastructure.
• Roller — bookings, gift cards, discount codes, and payment processing.
• Klaviyo — email and push notifications.
• Meta Platforms — measuring app installs and advertising performance (uses your advertising ID; see section 6).
• Sentry — crash and error reporting (personal details removed).
• Resend — sending transactional emails such as verification codes.
• Expo — delivering push notifications to your device.

We do not sell your personal data. We may disclose data where required by law.

5. Marketing and notifications

If you opt in, we send push notifications about events, offers, and your rewards. You can turn these off at any time in the App's Settings, or in your device's notification settings.

6. Advertising and tracking

We use the Meta SDK to measure how our advertising performs and to understand app installs.

• On iOS, we ask your permission (App Tracking Transparency) before using your advertising identifier. If you decline, we do not use it for tracking.
• On Android, we collect the Advertising ID for this purpose. [If you add an Android consent step, describe it here.] You can reset or limit your Advertising ID in your device settings.

7. Children

The App is for users aged 16 and over and is not directed at children. If you add a child's name and date of birth, you do so as their parent or guardian to receive birthday rewards, and you consent to us storing that information for that purpose. You can remove it at any time in the App, and it is deleted if you delete your account.

8. How long we keep your data

We keep your account data for as long as your account is active. If you delete your account (see section 9), we delete your personal data from the App, except where we must keep certain records (for example, transaction records for accounting or legal reasons) for [RETENTION PERIOD, e.g. 6 years]. Crash and diagnostic data is kept for a limited period.

9. Your rights and deleting your account

Under UK GDPR you have the right to access, correct, delete, restrict, or object to our use of your data, to data portability, and to withdraw consent.

To delete your account: open the App, go to Account → Delete Account. If you cannot access the App, email admin@funarena.co.uk from your registered address.

To exercise any other right, contact us at admin@funarena.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. International transfers

Some of our providers are based outside the UK (for example in the United States). Where data is transferred internationally, we rely on appropriate safeguards such as UK adequacy regulations or Standard Contractual Clauses.

11. Security

We use industry-standard measures to protect your data, including encryption in transit, secure authentication, and access controls that limit who can see your information.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version here and change the "Last updated" date.

13. Contact

Questions about this policy or your data: admin@funarena.co.uk, 5 Dakota Business Park, Dakota Way, Burscough, L40 8AF.

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